12-месячная гарантийная политика

At PaxieBot, we are committed to providing high-quality handwriting robots built for precision, durability, and creativity. Every PaxieBot product is carefully tested before shipment to ensure it meets our performance standards.

To protect your purchase, we offer a 12-month limited warranty from the date of delivery.

 

1. Warranty Coverage

This warranty covers any manufacturing defects in materials or workmanship under normal use during the warranty period.

During the 12-month period, PaxieBot will:

  • Repair defective components at no charge,
  • or Replace the product (or parts) with new or refurbished equivalents,
  • or Provide technical support to help resolve issues remotely.

Replacement products or parts will carry the remaining warranty of the original unit or 90 days, whichever is longer.

 

2. What Is Covered

  • Mechanical malfunctions caused by production defects
  • Electronic control board or motor issues caused by manufacturing errors
  • Software or firmware malfunction not caused by third-party modification
  • Power supply issues originating from internal failure (not due to misuse)

 

3. What Is Not Covered

The PaxieBot warranty does not cover:

  • Damage resulting from improper installation, misuse, or neglect
  • Normal wear and tear (including pen, belts, bearings, etc.)
  • Accidental damage (drops, spills, impact, or fire)
  • Unauthorized disassembly, modification, or repair
  • Software damage caused by viruses, hacking, or third-party interference
  • Damage due to incorrect voltage or unstable power supply
  • Losses caused by shipping delays, customs, or user data loss

Note: This warranty applies only to original purchasers who buy directly from PaxieBot or authorized distributors.

 

4. Warranty Claim Procedure

To make a warranty claim, please follow these steps:

  • Contact us at PaxieBotSupport@protonmail.com within the warranty period.

  • Provide:

    • Your order number and purchase receipt

    • A description of the issue

    • Photos or videos showing the problem (if applicable)

  • Our support team will review your case and guide you through troubleshooting or repair/replacement steps.

  • If return shipping is required:

    • PaxieBot will provide the return instructions and address.

    • Customers may need to pay for return shipping to our service center, depending on the case.

 

5. After-Warranty Service

After the 12-month warranty period expires:

  • PaxieBot continues to provide lifetime technical support via email or online chat.
  • Replacement parts and maintenance services can be offered at a reasonable cost.

 

6. International Warranty Support

Our warranty service is available for customers worldwide.
For international orders, response times and service options may vary depending on the country or local distributor.

 

7. Our Commitment

At PaxieBot, we stand behind the quality of every handwriting robot we create.
Our goal is to ensure every customer enjoys a reliable, worry-free experience — from unboxing to long-term use.

If you ever experience an issue, our support team is here to help — quickly, fairly, and professionally.

 

Contact for Warranty Support

Email: PaxieBotSupport@protonmail.com