Refund Policy

At PaxieBot, we take pride in the quality of our handwriting robots and your satisfaction is our top priority.
If you are not completely satisfied with your purchase, we’re here to help with a clear and fair refund policy.

 

1. Eligibility for Returns

You may request a return within 30 days of receiving your product if:

• The item is unused, in its original condition, and in its original packaging.
• You have a proof of purchase (order number or receipt).

Returns must be approved by our support team before being shipped back.

⚠️ Items returned without prior authorization will not be accepted.

 

2. Return Process

To start a return:

1. Contact us at PaxieBotSupport@paixikeji.cn within 30 days of delivery.
2. Include your order number, reason for return, and photos or videos (if applicable).
3. Our support team will provide return instructions and a return address.
4. Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

 

3. Refunds

• If your return is approved, a refund will be processed to your original payment method within 7–10 business days.
• Original shipping costs are non-refundable, unless the return is due to a PaxieBot error (e.g., defective or wrong item).
• In cases of defective or damaged items, we may offer a replacement or full refund at no additional cost to you.

 

4. Return Shipping Costs

• If the return is due to manufacturing defects or shipping damage, PaxieBot will cover the return shipping cost.
• For personal reasons (e.g., you changed your mind or ordered the wrong model), the customer is responsible for return shipping fees.
• If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
• If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

 

5. Non-Returnable Items

The following items are not eligible for return or refund:

• Customized or special-order products
• Items that have been used, modified, or damaged by the customer
• Products returned after 30 days of delivery
• Gift cards or promotional items

 

6. Damaged or Defective Products

If your PaxieBot arrives damaged or malfunctions upon arrival:

1. Contact PaxieBotSupport@paixikeji.cn within 7 days of delivery.
2. Include your order number and evidence (photos/videos).
3. We’ll offer a repair, replacement, or refund based on your case.

 

7. Late or Missing Refunds

If you haven’t received your refund yet:

1. Recheck your bank account or credit card statement.
2. Contact your bank or payment provider — it may take time before your refund is officially posted.
3. If you’ve done all of this and still haven’t received it, please contact us at PaxieBotSupport@paixikeji.cn.

 

8. Our Commitment

Your satisfaction and trust mean everything to us.
We stand behind our products and aim to make every PaxieBot experience smooth, reliable, and worry-free.
If there’s ever an issue, our support team is here to resolve it quickly and fairly.

 

Contact Us

For all refund or return inquiries, please contact: PaxieBotSupport@paixikeji.cn.